Privacy Policy

May 2018

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you use our website to get what you want, as part of the process of offering our services, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our products, services and other updates.

SECTION 2 –COLLECTION OF YOUR PERSONAL INFORMATION

Luv To Care Ltd may collect personally identifiable information, when you sign up on our membership site as a member on www.luvtocare.co.uk we collect information such as your:

1. Name
2. Address
3. E-mail address
4. Phone number

www.luvtocare.co.uk may also collect anonymous demographic information, which is not unique to you. We may gather additional personal or non-personal information in the future.

Luv To Care Ltd encourages you to review the privacy statements of websites you choose to link to from Luv To Care Ltd so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content which outside of the Luv To Care Ltd website.

SECTION 3 – EMAIL POLICIES

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law. We will use your e-mail address solely to provide timely information about our services. We will maintain the information you send via e-mail in accordance with applicable federal law. 

SECTION 4 –WE DO NOT SELL, RENT OR LEASE ITS CUSTOMER LISTS TO THIRD PARTIES.

Luv To Care Ltd may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Luv To Care Ltd may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Luv To Care Ltd, and they are required to maintain the confidentiality of your information.

Luv To Care Ltd will not disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Luv To Care Ltd or the site; (b) protect and defend the rights or property of Luv To Care Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of Luv To Care Ltd, or the public.

SECTION 5 –CAN-SPAM COMPLIANCE

In compliance with the can-spam act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

SECTION 6 – CONSENT

How do you get my consent?

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at manager@luvtocare.com

SECTION 7 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 8 – THIRD-PARTY SERVICES

In general, the third-party providers used by us like your GP surgery, Adult Social Care teams , NHS and others  will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 9 -Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 10 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 11 -PRIVACY & COOKIES

We may process personal data as part of and/or in connection with your access and/or use of this website. This includes using cookies and similar technology to collect information about your use of our web site and your preferences.

By accessing or using this web site, your consent to we, processing personal data and using cookies as further detailed in Our Privacy & Cookies Policy. You acknowledge and agree that if you choose to reject our cookies, some or all parts of the web site may not function properly or may not be accessible.

SECTION 12 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 14 – DATA UNDER EU GDPR COMPLIANCE

HERE AT LUV TO CARE LTD, WE RESPECT AND VALUE THE RIGHT TO PRIVACY. WE ARE ALSO CONSUMERS AND KNOW THAT IT IS OUR RESPONSIBILITY TO BUILD A COMPANY THAT PROTECTS CONSUMER PRIVACY. ALL OF OUR SERVICES ARE DESIGNED TO PROTECT PRIVACY AND PERSONAL DATA OF CONSUMERS.

LUV TO CARE LTD IS CONSIDERED A “DATA PROCESSOR” UNDER THE GUIDELINES OF THE GDPR. OUR CUSTOMERS ARE PRIMARILY CONSIDERED TO BE “DATA CONTROLLERS”, AND ARE RESPONSIBLE FOR MEETING ADDITIONAL PRIVACY OR CONSENT GATHERING REQUIREMENTS FOR THEIR INDIVIDUAL USE CASE.

SECTION 15 – INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU

When you use Luv To Care Ltd website, you agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

WE MAY USE IT IN ORDER TO:

1. Verify your identity for security purposes
2. Provide you with our services
3. Provide you with suggestions and advice on services and how to obtain the most from using our website

Luv To Care Ltd processes this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

Luv To Care Ltd shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

SECTION 16 –INFORMATION WE PROCESS WITH YOUR CONSENT

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. Luv To Care Ltd may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

Luv To Care Ltd continues to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at www.luvtocare.co.uk/contact-us/.
However, if you do so, you may not be able to use our website, products or services.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at manager@luvtocare.com or by mail at:

Luv To Care Ltd
Suite 6B Mission Hall
Old Woking Road
Guildford
GU1 1QD